Frequently Asked Questions
1. What is IVANTI and how does it contribute to the service?
IVANTI is an enterprise-grade IT service and asset management tool. It helps streamline IT processes, manage assets, and ensure security compliance, playing a critical role in our service suite.
2. What are the ICL Botswana's Customer Experience Solutions?
ICL Botswana's Customer Experience Solutions are a comprehensive suite of tools including SEDCO CEM, CVM (Queue Management), Self Service Kiosks, IT Service Management, and IVANTI designed to enhance customer interactions, boost engagement, and foster loyalty.
3. How can IT Service Management benefit my business?
Our IT Service Management solution helps align IT services with your business needs, increasing productivity, reducing costs, and maintaining high service availability.